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Software development briefThe project was initially driven by a customer requirement to make available information on the supply and maintenance of equipment, and on the cost of ownership of each piece of plant. From the onset, it was clear that to make this data available, a relational database holding information about customers, sites, equipment owned and billing information was going to be required. Moreover, it was instantly apparent that this information would have a much wider value within the organisation, and was applicable to all customers. The decision was taken to capitalise on this and provide additional tools for the business. As well as the above, the CRM incorporates features for tracking and managing sales leads, for performing sales analysis, and for tracking purchase invoices. System Architecture:The CRM is built on a Microsoft SQL Server database, with an ASP.Net (VB.Net) built user interface. The software application is hosted on a Microsoft Small Business Server based at the company premises, with remote access being facilitated via Microsoft ISA server and a dedicated domain name. Key features of the software architecture are that sales/lead/customer data is held centrally, and is accessible to authenticated user both within, and externally to the company site. A system of user rights and .Net forms authentication governs who can access which parts of the system. To find out more about the multi-language content management system (CMS) WyeTec implemented for Centriquip follow this link.
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